OVERVIEW
We are committed to providing you fast, friendly and knowledgeable support 365 days a year. Our support works on a per incident basis. This means once a support ticket has been opened, you will get charged only once if experiencing the same problem.

We have a proven track record of success and a talented technical team to meet and exceed your technical support expectations. You can rely on us to provide the support you need when you need it.

When you purchase a complete Point of Sale system, you will receive:
 

	24/7 live support with fast response times
	Professional support specialists knowledgeable in the Point of Sale industry
	One (1) year of FREE remote support or FREE lifetime remote support as long as you are processing with our partner merchant Mercury Payment Systems

REMOTE ACCESS SUPPORT
We utilize instant remote connection technology to troubleshoot any issues you may be experiencing. This means we can access your systems no matter where you are located. Our remote access technology software is free of charge, safe and secure so you do not need to worry about unwanted intruders.

EXTENDED SUPPORT OPTIONS
We also provide annual support packages. Our extended support plans include the option of having hardware repaired and or exchanged to eliminate downtime (only applies to hardware purchased from The POS Geeks). Our packages also include scheduled hardware and software maintenance by one of our trained and certified technicians remotely or at your location. If you would like more information you may Contact Us or speak to a customer service representative by using our Live Chat.

CONTACT SUPPORT
Telephone Number: 1.877.987.GEEK (4335)

REGULAR SUPPORT HOURS
Monday - Friday 9:00 AM to 6:00 PM PST
Maximum 30 minute response time during regular support hours.

EMERGENCY SUPPORT
We provide emergency support 24 hours a day, 7 days a week!